Convora
Fair & Transparent

Refunds & Cancellations

Last updated: January 15, 2026

Table of Contents

1.Refund & Cancellation Overview2.Subscription Cancellation3.Refund Eligibility4.Refund Process5.7-Day Money-Back Guarantee6.Billing Disputes7.Contact Us

Refund & Cancellation Overview

At Convora, we strive to provide the best WhatsApp Business API platform experience. We understand that sometimes circumstances change, and you may need to cancel your subscription or request a refund.

This policy outlines our refund and cancellation procedures to ensure transparency and fairness for all our customers.

Subscription Cancellation

How to Cancel:

  • Log in to your Convora dashboard
  • Navigate to Settings → Subscription
  • Click "Cancel Subscription"
  • Follow the confirmation steps

    • Cancellation Terms:

  • You can cancel your subscription at any time
  • Your subscription will remain active until the end of your current billing period
  • After cancellation, you will retain access to your account data for 30 days
  • No further charges will be applied after cancellation

    • Annual Subscriptions:

  • Annual subscriptions can be cancelled at any time
  • Refunds for annual plans are prorated based on the remaining months
  • A minimum usage period of 30 days applies before annual plan refunds are processed

    • Refund Eligibility

    Eligible for Refund:

  • Billing errors or duplicate charges
  • Service outages exceeding 24 hours (SLA guarantee)
  • Cancellation within 7 days of initial purchase (money-back guarantee)
  • Failed service delivery or feature unavailability
  • Prorated refunds for annual plan cancellations

    • Not Eligible for Refund:

  • Usage-based charges already consumed (messages sent, API calls made)
  • Subscription fees for completed billing periods
  • Setup or onboarding fees after service activation
  • Accounts terminated due to Terms of Service violations
  • Third-party integration costs or WhatsApp message template costs

    • Refund Process

    How to Request a Refund:

  • Email us at billing@convora.io with your account details
  • Include your order/transaction ID
  • Describe the reason for your refund request
  • Attach any relevant screenshots or documentation

    • Processing Timeline:

  • Refund requests are reviewed within 2-3 business days
  • Approved refunds are processed within 5-7 business days
  • Refunds are credited to the original payment method
  • You will receive email confirmation once the refund is processed

    • Refund Methods:

  • Credit/Debit Card payments → Refunded to original card (5-10 business days)
  • Bank Transfer → Refunded to original bank account (7-14 business days)
  • Wallet Credits → Instant credit to your Convora wallet

    • 7-Day Money-Back Guarantee

    We offer a 7-day money-back guarantee for all new subscriptions:

    Terms:

  • Available for first-time subscribers only
  • Must be requested within 7 days of initial purchase
  • Applies to all subscription plans (Starter, Growth, Pro, Enterprise)
  • Full refund of the subscription fee will be provided
  • Usage-based charges during the trial period are non-refundable

    • How to Claim:

  • Contact our support team within 7 days of purchase
  • No questions asked — we want you to be completely satisfied
  • Refund will be processed within 5-7 business days

    • Billing Disputes

    If you notice any discrepancy in your billing:

    Steps to Resolve:

  • Review your billing history in the dashboard under Settings → Billing
  • Compare charges with your subscription plan details
  • Contact our billing team with specific transaction details

    • Dispute Resolution:

  • We investigate all billing disputes within 48 hours
  • If an error is found, we will issue an immediate correction
  • For complex cases, we may require additional documentation
  • We aim to resolve all disputes within 5 business days

    • Preventing Billing Issues:

  • Keep your payment method up to date
  • Review your subscription plan regularly
  • Set up billing alerts in your dashboard
  • Contact us before your renewal date if you plan to change plans

    • Contact Us

    For refund requests, billing inquiries, or cancellation assistance:

    Email: billing@convora.io

    Support: support@convora.io

    Phone:

  • India: +91 78630 65341
  • USA: +1 (218) 522-9899

    • Response Time:

    We aim to respond to all billing and refund inquiries within 24 hours.

    Business Hours:

    Monday - Friday: 9:00 AM - 6:00 PM IST

    Saturday: 10:00 AM - 2:00 PM IST