Enhance Your Hospitality Services with WhatsApp Business API
Elevate guest experience, streamline bookings, and offer personalized service 24/7 with Convora's WhatsApp Business API solutions tailored for the hospitality industry.
Features for Hospitality Providers
Everything you need to deliver exceptional guest experiences through WhatsApp
Booking Confirmation & Reminders
Automatically confirm bookings, send reminders, and keep guests informed with real-time notifications about check-in/check-out details.
Instant Customer Support
Use WhatsApp to instantly address guest inquiries, provide concierge services, and respond to requests for amenities or services.
Personalized Offers & Promotions
Send tailored promotions based on guest preferences and behavior, increasing the likelihood of upsells like spa bookings or restaurant reservations.
Guest Feedback Collection
Use WhatsApp to collect feedback and reviews directly from guests, helping improve services and address issues promptly.
Real-time Alerts & Updates
Keep guests informed about any changes, such as room availability, check-in delays, or special events at the hotel.
Multilingual Support
Offer support in multiple languages to cater to a diverse range of international guests, providing a seamless experience for everyone.
Hospitality Use Cases
Discover how hotels and resorts use WhatsApp to delight guests
Seamless Booking & Reservation Management
Automate booking confirmations, send booking reminders, and answer guest queries in real-time, reducing the burden on your front desk staff.
Example: A guest books a room through your website and immediately receives a booking confirmation on WhatsApp, along with check-in instructions and hotel amenities details.
Personalized Upselling & Promotions
Send personalized offers to guests before, during, or after their stay, such as discounts on dining, spa services, or upgrades.
Example: "Welcome to [Hotel Name]! Get 20% off your next spa treatment when you book through WhatsApp."
Real-time Customer Support & Concierge
Provide instant responses to guest inquiries, whether it's about room service, local attractions, or additional amenities.
Example: A guest requests additional towels via WhatsApp, and the request is promptly addressed by the hotel's staff.
Guest Feedback & Post-Stay Engagement
Collect valuable guest feedback and reviews to improve your services, and continue engaging with guests after they leave to encourage repeat bookings.
Example: "We hope you enjoyed your stay! Please take a moment to rate your experience via WhatsApp. Your feedback helps us serve you better."
Event & Activity Notifications
Keep guests updated about upcoming events, promotions, or activities within the hotel, ensuring they never miss an opportunity to enhance their experience.
Example: "Join us tonight for a live music event at our rooftop bar at 7 PM! RSVP via WhatsApp."
Loyalty Program Engagement
Keep guests engaged with your loyalty programs by sending them updates about accumulated points, exclusive rewards, or upcoming promotions.
Example: "You've earned 100 loyalty points! Redeem them for a free breakfast during your next stay with us. Book now via WhatsApp."
Why Hospitality Leaders Choose Convora
Streamlined Communication
Manage all guest interactions—from bookings to feedback—on a single platform, reducing complexity and improving service delivery.
Personalized Guest Experience
Tailor your communication to each guest based on their preferences, history, and behavior, ensuring a more memorable experience.
24/7 Availability
Provide guests with real-time support and answers to their queries, anytime, anywhere.
Multilingual Support
Communicate effortlessly with international guests in their preferred language.
Scalable Solutions
Whether you're a boutique hotel or a large resort, Convora scales to fit your business needs.
Quick Setup
Get started in minutes with our easy onboarding process and start delighting guests.
Trusted by Hospitality Leaders
"Convora has revolutionized our guest communication. We've seen a 40% increase in upsells and our guests love the instant responses."
"The multilingual support is a game-changer for our international guests. We can now communicate seamlessly in 10+ languages."
"Our guest satisfaction scores improved by 25% after implementing Convora. The automated booking confirmations save us hours every day."
Transform Your Guest Experience with Convora
From booking confirmations to personalized offers and real-time customer support, Convora helps you deliver an exceptional guest experience that keeps them coming back.
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