Convora
Your Privacy Matters

Privacy Policy

Last updated: December 1, 2025

Table of Contents

1.Introduction2.Information We Collect3.How We Use Your Information4.Data Sharing & Disclosure5.Data Security6.Your Rights7.International Data Transfers8.Cookies & Tracking9.Children's Privacy10.Changes to This Policy11.Contact Us

Introduction

Welcome to Convora ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business API platform and related services.

By accessing or using Convora's services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information:

  • Name, email address, and phone number
  • Company name and business details
  • Billing and payment information
  • WhatsApp Business account details

    • Usage Information:

  • Log data (IP address, browser type, pages visited)
  • Device information (device type, operating system)
  • Analytics data on how you use our platform

    • Communication Data:

  • Messages sent through our platform (encrypted)
  • Customer interaction data
  • Support tickets and correspondence

    • Third-Party Data:

  • Information from WhatsApp Business API
  • Data from integrated third-party services (CRM, e-commerce platforms)

    • How We Use Your Information

    We use the collected information for the following purposes:

    Service Delivery:

  • To provide, maintain, and improve our WhatsApp Business API services
  • To process transactions and send related information
  • To enable messaging, broadcasting, and automation features

    • Communication:

  • To send you service updates and notifications
  • To respond to your inquiries and support requests
  • To send promotional communications (with your consent)

    • Analytics & Improvement:

  • To analyze usage patterns and optimize our platform
  • To develop new features and services
  • To conduct research and analytics

    • Legal & Security:

  • To comply with legal obligations
  • To protect against fraudulent or illegal activity
  • To enforce our terms and policies

    • Data Sharing & Disclosure

    We may share your information in the following circumstances:

    Service Providers:

    We work with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud hosting providers (AWS, Google Cloud)
  • Payment processors (Stripe, Razorpay)
  • Analytics providers
  • Customer support tools

    • WhatsApp/Meta:

    As a WhatsApp Business API provider, certain data is shared with Meta in accordance with their policies and our partnership agreement.

    Legal Requirements:

    We may disclose information when required by law, court order, or government request.

    Business Transfers:

    In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

    With Your Consent:

    We may share information with your explicit consent for purposes not covered by this policy.

    Data Security

    We implement robust security measures to protect your information:

    Encryption:

  • End-to-end encryption for messages
  • SSL/TLS encryption for data in transit
  • AES-256 encryption for data at rest

    • Access Controls:

  • Role-based access controls
  • Multi-factor authentication
  • Regular access audits

    • Infrastructure Security:

  • SOC 2 Type II compliant data centers
  • Regular security assessments and penetration testing
  • 24/7 monitoring and intrusion detection

    • Data Retention:

  • We retain data only as long as necessary for service provision
  • You can request data deletion at any time
  • Automated data purging for inactive accounts

    • While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

    Your Rights

    You have the following rights regarding your personal information:

    Access & Portability:

  • Request a copy of your personal data
  • Export your data in a machine-readable format

    • Correction:

  • Update or correct inaccurate information
  • Complete incomplete data

    • Deletion:

  • Request deletion of your personal data
  • Close your account and remove associated data

    • Restriction & Objection:

  • Restrict processing of your data
  • Object to certain types of processing
  • Opt-out of marketing communications

    • Consent Withdrawal:

  • Withdraw consent at any time for consent-based processing

    • To exercise these rights, contact us at privacy@convora.io or through your account settings.

    International Data Transfers

    Convora operates globally, and your information may be transferred to and processed in countries other than your own.

    Data Transfer Mechanisms:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by relevant authorities
  • Your explicit consent where applicable

    • Regional Compliance:

  • GDPR (European Union)
  • CCPA (California, USA)
  • PDPA (India)
  • Other applicable regional privacy laws

    • We ensure that any international transfers comply with applicable data protection laws and provide adequate protection for your information.

    Cookies & Tracking

    We use cookies and similar tracking technologies:

    Essential Cookies:

    Required for basic functionality (authentication, security)

    Analytics Cookies:

    Help us understand how you use our platform (Google Analytics)

    Preference Cookies:

    Remember your settings and preferences

    Marketing Cookies:

    Used for targeted advertising (with consent)

    You can manage cookie preferences through your browser settings or our cookie consent tool.

    Children's Privacy

    Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@convora.io.

    Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by: • Posting the updated policy on our website • Sending an email notification • Displaying a notice in your dashboard

    Your continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

    Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

    Email: privacy@convora.io

    Support: support@convora.io

    Phone:

  • India: +91 78630 65341
  • USA: +1 (218) 522-9899

    • Response Time:

    We aim to respond to all privacy-related inquiries within 48 hours.