Convora
Transparency First

Cookie Policy

Last updated: January 15, 2026

Table of Contents

1.What Are Cookies?2.Types of Cookies We Use3.How We Use Cookies4.Third-Party Cookies5.Managing Your Cookie Preferences6.Cookie Data Retention7.Updates to This Policy8.Contact Us

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information.

Convora uses cookies and similar technologies (such as web beacons, pixels, and local storage) to recognize your browser, remember your preferences, and provide you with the best experience on our platform.

Types of Cookies We Use

Essential Cookies (Required):

  • Authentication cookies to keep you logged in
  • Security cookies to prevent fraud and protect your account
  • Session cookies to maintain your preferences during a visit
  • Load-balancing cookies to ensure optimal performance

    • Functional Cookies:

  • Language and region preferences
  • Dashboard layout and customization settings
  • Remember your login details (if you choose "Remember Me")
  • Theme preferences (light/dark mode)

    • Analytics Cookies:

  • Google Analytics to understand how visitors use our site
  • Performance monitoring to identify and fix issues
  • Feature usage tracking to improve our platform
  • Page load time and error rate monitoring

    • Marketing Cookies:

  • Advertising cookies from trusted partners
  • Social media cookies for sharing functionality
  • Conversion tracking for our ad campaigns
  • Retargeting cookies to show relevant ads

    • How We Use Cookies

    We use cookies for the following purposes:

    Authentication & Security:

  • To verify your identity when you log in
  • To protect your account from unauthorized access
  • To detect and prevent fraudulent activity

    • Personalization:

  • To remember your preferences and settings
  • To customize your dashboard experience
  • To display relevant content based on your usage

    • Analytics & Performance:

  • To understand how visitors interact with our website
  • To measure the effectiveness of our marketing campaigns
  • To identify areas for improvement in our platform
  • To monitor system performance and reliability

    • Communication:

  • To track email campaign effectiveness
  • To optimize our customer communication
  • To understand which features are most valuable to users

    • Third-Party Cookies

    Some cookies on our site are placed by third-party services. These include:

    Google Analytics:

  • Purpose: Website traffic analysis and user behavior
  • Data collected: Pages visited, time spent, geographic location
  • Privacy policy: https://policies.google.com/privacy

    • Stripe:

  • Purpose: Secure payment processing
  • Data collected: Payment session information
  • Privacy policy: https://stripe.com/privacy

    • Meta (Facebook/WhatsApp):

  • Purpose: Social media integration and ad tracking
  • Data collected: Interaction data, ad performance
  • Privacy policy: https://www.facebook.com/privacy/policy

    • Intercom / Support Tools:

  • Purpose: Customer support and chat functionality
  • Data collected: Chat history, support interactions
  • Privacy policy: Varies by provider

    • We do not control third-party cookies. Please refer to the respective third-party privacy policies for more information.

    Managing Your Cookie Preferences

    You have several options to control and manage cookies:

    Browser Settings:

  • Most browsers allow you to refuse or delete cookies
  • You can set your browser to notify you when cookies are being set
  • You can block all cookies or only third-party cookies
  • Note: Blocking essential cookies may affect website functionality

    • How to Manage in Popular Browsers:

  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Settings → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Edge: Settings → Cookies and Site Permissions

    • Opt-Out Links:

  • Google Analytics: https://tools.google.com/dlpage/gaoptout
  • Online advertising: https://www.aboutads.info/choices

    • Impact of Disabling Cookies:

  • Essential cookies: Site may not function properly
  • Functional cookies: Preferences won't be remembered
  • Analytics cookies: We won't be able to improve your experience
  • Marketing cookies: You'll still see ads, but they may be less relevant

    • Cookie Data Retention

    Session Cookies:

  • Deleted when you close your browser
  • Used for authentication and temporary preferences

    • Persistent Cookies:

  • Authentication cookies: Up to 30 days
  • Preference cookies: Up to 1 year
  • Analytics cookies: Up to 2 years
  • Marketing cookies: Up to 90 days

    • How to Delete Existing Cookies:

  • Clear your browser's cookie data at any time
  • Use your browser's "Clear browsing data" feature
  • This will remove all cookies, including those from other websites

    • Updates to This Policy

    We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

    • We will update the "Last updated" date at the top of this page • For significant changes, we will notify you via email or dashboard notification • Your continued use of our services after changes constitutes acceptance

    We recommend reviewing this policy periodically.

    Contact Us

    If you have any questions about our use of cookies or this Cookie Policy:

    Email: privacy@convora.io

    Support: support@convora.io

    Phone:

  • India: +91 78630 65341
  • USA: +1 (218) 522-9899

    • Response Time:

    We aim to respond to all cookie-related inquiries within 48 hours.